Return & pickup policy
Ashburn Wine Shop, Wine Bar & Bistro · Last updated: July 2026
1. When your order is ready
Most orders are ready the same business day; orders placed after closing are typically ready the next business day. We'll email you when your order is ready — if anything delays it, we'll reach out using the contact information on the order.
2. What to bring
Bring a valid, government-issued photo ID matching the name on the order and showing you are 21 or older. If you named an alternate pickup person at checkout, they must be 21 or older and bring their own valid photo ID. We may also ask to see the payment card used. No exceptions — Virginia ABC rules and our license depend on it.
3. Unclaimed orders
We hold orders for 14 days. If an order hasn't been picked up, we'll contact you using your order information. If we can't reach you or the order remains unclaimed after 14 days, we'll cancel it and refund your original payment method in full.
4. Returns and problems
Because we sell alcohol, we cannot accept returns of opened bottles except where a product is defective (for example, a corked or spoiled bottle) — bring it back with your receipt and most of the contents and we'll replace it or refund it. For unopened bottles purchased in error, wrong items, damaged items, or items that turned out to be unavailable, contact us within 30 days at general@awswine.com or (703) 723-7575 and we'll make it right with a replacement, exchange, or refund. Refunds go to the original payment method and typically post within 5–10 business days.
5. Rare availability conflicts
On the rare occasion two orders land on the last bottle of something before our inventory updates, we'll refund the order we can't fulfill and reach out personally — usually with a suggestion we think you'll like just as much.